The digital customer wants to get excellent support especially through online channels. Whether it’s social media, live chat or messaging apps they’ve raised the bar in terms of expectations. Therefore smart organizations have realized it and accordingly have integrated digital support channels into their business structures (customer service, marketing and sales) in a smooth and effective way.
Their strategic goal? Harnessing online conversations to retain and acquire customers.
What’s it about
The Roadshow is a series of online meetings on the Digital Customer Service held by Maurizio Mesenzani and Paolo Fabrizio, consultants and trainers specialized in digital customer service. During the meeting we will present the Digital Customer Service Personas©, the first skill-set model to turn agents into digital conversations specialists.
How it works
The roadshow will be held online, by reservation and will run 45 minutes plus a 15-minute Q&A sessione.
Next scheduled dates are:
- November 13
- December 3
- The meeting will be totally free
- You will not have to move or travel: Maurizio and Paolo will send you the link for the videocall
- The duration of each meeting will be 45 minutes and you will have a space for your questions.
Reserve your slot
BOOK NOW by sending an email request to: firstname.lastname@example.org
Who we are
Customer Service and Social CRM expert, has worked since 1994 as a consultant and trainer in the design and management of call and contact centers and has started working on international digital caring since 2010. After experiences in RSO-Irso, Andersen Consulting, Butera and Partners and Telecom – Tils, he founded arke management consulting services from which Welikecrm and Chorally were born. Since 2012 he is Partner of BSDesign and since 2015 he is CEO of Value Generation Services. He collaborates as a teacher with Universities and Business Schools.
In the 90s he took part in the startup of the first online insurance company in Italy, following the customer’s entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at the Bicocca University of Milan.